As Google plays the role of detaining several stages of the local consumer journey within their own interface, local enterprises require having as much control as feasible over the features of the Google Knowledge Panel that they can influence efficiently.

The SEO Agency India is providing with a complete cheat sheet, which is your way to making the use of more features, which the Google is still rendering.

How Google transformed from local business benefactor to competitor

Saying Google as a competitor, it may not come usually. For several years in the local space, their providing of important free screen real estate to any appropriate local enterprise was similar to a reward. However, in their comprehensible search for the great amount of profitability, Google is, even more, monetizing their local product, while at the similar time providing some more space to public sentiment in respect to your brand’s reputation.

As this trend is still going on, your business requires to know what features of the Google Knowledge Panel that seem when searchers search you through name can be controlled. You will also need to understand among all the features, which has the great potential to put the impact on rankings as well as consumers.

Main Features of Google Knowledge Panels

Distinct industries have various types of Knowledge Panel features. A few features will be labeled controllable “partly”, with notes clarifying that designation. You will additionally find pro tips for good practices, where suitable.

1.) Photos & videos

Being a user, when you click on them, this takes you straightly to the owner as well as user-generated photos in a ser. Photos importantly influence CTR. Photos should be monitored for spam.

On mobile, there is a different tab for photos, further than the first profile images.

Pro Tip: Also, the videos can be posted to your photos section, but always attempt to post more than two videos so that you will generate different mobile video sub tab.

Controllable or not?

Partly; this is both an owner as well as the crowdsourced element.

2.) Maps

When the user clicked on the Maps, this takes them to the Maps-based Knowledge Panel followed by a map with the pin. Make sure your map marker is rightly placed.

Controllable or not?

Partly; the owner can right the misplaced map marker, but users can submit placement edits, as well.

3.) Exterior photo

When the user clicked on it, it directs him to the interactive Google Street View visual of the business.

Controllable or not?

Partly; the owner can right the misplaced map marker.

4.) Business name

This should reflect the real-world name of the business as well as be formatted as per the Google’s guidelines.

Pro Tip: If your venture is a Service Area Business with no storefronts, your name must match what seems on your website.

Controllable or not?

Yes; owner gives, though the public can edit.

5.) Maps star

When the user clicked on Maps star, provides the users with the alternative to either save the location to their map or to find the location on Maps. Quite less has been published about this simply ignored feature. Users who star a location then view it as a star in the future on their maps.

Controllable or not?


6.) Website button

When the user clicked on, he or she will directly visit the website of the company. In multi-practitioner and multi-location scenarios, one needs to pay attention to the right URL.

Pro Tip: Large, multi-location enterprises must be considered pointing every location’s Knowledge Panel to the suitable landing page.

Controllable or not?

Yes; owner offers, although the public can edit.

7.) Directions button

When the user clicked on, this directs to the Maps-based widget that allows them to designate a beginning point and get driving directions as well as traffic alerts. Make sure to check directions for every location of your enterprise to save consumers from misdirection.

Controllable or not?

Partly; owner as well as the public are able to report incorrect directions.

8.) Review stars and count

The star portion of the segment is not normal; it is somewhat similar to “Bayesian average.” The count, when clicked, directs you to the different review interface overlay where all reviews can be interpreted. Review count as well as sentiment are trusted to affect local rankings, however, the degree of impact is tentative. Review sentiment is trusted to extremely affect conversions.

Pro Tip: While Google is ok with your business asking for reviews, don’t provide with incentives on any type in exchange for them. Additionally, ignore bulk review requests.

Controllable or not?

Partly; the owner can support, thumb up, monitor, and respond to reviews, as well as reporting spam reviews; the public can additionally flag review and thumbing them up.

9.) Editorial summary

This is produced by Google through unconfirmed processes and is intended to give a summarized description of the business.

Controllable or not?


10.) Address

For the business like brick-and-mortar, this line should show a real, physical address. For service are businesses, this line must easily show the city/state for the business, on the basis of hide-address settings in the GMB dashboard.

Controllable or not?

Yes; owner offers, while the public can edit.

11.) Hours

When the user clicked on, a dropdown shows the complete hours of operation for the business. Attention should be given to exactly reflect seasonal as well as holiday hours.

Controllable or not?

Yes; owner offers, while the public can edit.

12.) Suggest an edit link

This is the highly visible vehicle for the public to report issues with listing data. It can be utilized maliciously or positively.

Controllable or not?


13.) Google Posts

Introduced in 2017, this type of microblogging allows businesses to post short content with imagery, links, and video straight to their Knowledge Panels.

Pro Tip: Posts can be capable of 1500 characters, however, 150–350 characters is worthwhile. The perfectly Posts image size is 750×750. Images smaller than 250×250 are not acceptable. Posts can show events, offers, products, phone numbers, bookings, 30-second videos, and links to learn more.

Controllable or not?


14.) Know this place?

When the user clicked on this feature, it will allow him to add attribution information to a place. A wizard asks the user several questions like “does this place have onsite parking?”


Pro Tip: Google has allowed Top Contributors to its forum to understand that it’s fine for businesses to contribute knowledge to their personal Know This Place section.

Controllable or not?

Partly; both owner as well as public can contribute attribution through this link.

15.) Write a Review button

The consumer clicks on this option to write a review, mark star rating as well as upload review imagery. Clicking it directs you to a popup for that reason.

Controllable or not?


16.) View all Google reviews

This link has the pop-up interface on desktop owning all of the reviews a business has.

Pro Tip: Businesses must constantly check reviews for signs of increasing issues at particular locations. Sentiment analysis software is accessible to assist you to acknowledge problems as they arise.

Controllable or not?

Partly; brands are unable to control the content reviewers post, but they can control the experience quality and giving responses to reviews.

17.) Feedback

This link basically allows suggested public edits of the Knowledge Panel that Google can either approve or reject.

Controllable or not?

Partly; brands can’t manage what edits the public recommends. Brands can utilize this feature to advise edits, as well, however, there are normally better ways to do so.

Summing up

The Top SEO Agency India takes of these features to work rightly for the company. Every feature of the Google Knowledge Panel provides with a distinct level of control to your Enterprise, from no control to complete control. Instead of worrying about the things you can deal with, pay attention to the powers you do have to:


  • Make encouraging real-world consumer experiences by the indentation of your outstanding customer service
  • Prompt consumers to aid you to show those experiences in your Knowledge Panel
  • Monitor, follow and talk with consumers in so far as possible on your Knowledge Panel
  • Publish exact and rich information to the Knowledge Panel, understanding that Google needs to keep as many users as feasible within this interface

Google wishes your Knowledge Panel to work for them, however, with the suitable approach to the features you can actually control, you still have important say in how it works for you.


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